Complaints
Complaints can rapidly escalate and deteriorate if not dealt with, quickly and carefully. From experience as a Medical Director guiding local and organisational response to dealing directly with individual complaints with families and patients, JFHS can help cut through to rapid resolution.
Calling the right expertise at the right time, guiding and ensuring rapid conclusion is better for staff, the organisation, but most importantly patients and their families. Expertise allows focus to resolving issues, learning for future prevention and better outcomes.
Guiding internal appeals and responses to Ombudsman or regional even national bodies. Expert help and support can allow your personnel to focus on the job in hand improving patient care, whilst also learning and improving for the future.
Examples:
Clinical complaints, Non-clinical complaint, CQRG approaches,
Appeals: presenting, hearing and chairing
Working with complainant, families and support/pressure groups at local and national level
For further information and details contact
Calling the right expertise at the right time, guiding and ensuring rapid conclusion is better for staff, the organisation, but most importantly patients and their families. Expertise allows focus to resolving issues, learning for future prevention and better outcomes.
Guiding internal appeals and responses to Ombudsman or regional even national bodies. Expert help and support can allow your personnel to focus on the job in hand improving patient care, whilst also learning and improving for the future.
Examples:
Clinical complaints, Non-clinical complaint, CQRG approaches,
Appeals: presenting, hearing and chairing
Working with complainant, families and support/pressure groups at local and national level
For further information and details contact